Terms & Conditions

VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds)

1. Customers are requested to ensure that their bin is adequately marked with their house number.

2. Customers are requested to ensure their bin is put out so that the council can empty it.

3. Customers are requested to leave their bin out after it has been emptied so that it can be cleaned. Cleaning can sometimes take place up to 24 hours after waste collection. (If you have an assisted collection, please inform us and we will collect and return the bin to its storage position for you).

4. Failure to comply with the above may mean that we are unable to clean your bin which will result in the loss of a cleaning credit.

5. If any rubbish remains in the bin after the refuse collection it will be at the operative’s discretion as to whether cleaning can be carried out. If the operative decides to clean the bin then any rubbish removed will be bagged up and returned to the bin.

6. If your bin is going to be unavailable for cleaning on a scheduled cleaning day please give at least 24 hours advance notice to VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) in order to preserve your cleaning credit.

7. VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) will notify the customer of the start date of the four-weekly cleaning schedule, thereafter it is the responsibility of the customer to make themselves aware of the cleaning cycle from the schedule provided, and make their bins available for cleaning on the correct days. Our cleaning round schedules are available on request.

8. It is the responsibility of VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) to notify the customer of any changes to the cleaning schedule.

9. The subscription is based on a minimum of six bin cleans or a one-off cleaning fee.

10. VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) will continue to clean until instructed to stop.

11. If the customer does not wish to subscribe for further cleaning, notification must be given to VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) within seven days of the last subscribed clean.

12. If the customer fails to respond, VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) will clean the bin on the next scheduled cleaning day and will continue to charge at the Pay As You Go rate.

13. In the unlikely event that VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) is unable to clean your bin, advanced notice will be given where possible and cleaning credits will be preserved.

14. It is the customer’s responsibility to ensure that VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) has correct and current contact details.

15. If the Council notifies the customer of any change to the refuse collection please ensure that VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) is aware of it.

16. In the event of a customer relocating, subscriptions may transfer to the new address where possible. If it is impossible to transfer the subscription a discretionary refund of the remaining subscription fee may be arranged.

17. VIP Bin Cleaning (Breckland, West Suffolk & Bury St Edmunds) reserves the right to cancel or refuse any subscription.

18. By using our service you agree to these terms and conditions.

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